Regional Manager - Central Bank Branch Banking

A. Position Overview

- Liase with Bank s Regional officer s and Zonal Officers an

- d ensure alignment on Life Insurance Business

- Visit zones and regions - interact with Zonal Officers, Regional Officers and Bank branch managers

- Guide and support team to ensure achievement of targets

- Interact with customers to explain the products and solutions

- Ensure activation, persistency & prod uctivity is maintained.

- Ensure quality of recruits hired in the team

- M aintain & drive compliance at the zone

B. Organizational Relationships

C. Job Dimensions

D. Key Result Areas

Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)

Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance

Engage with customers to explain the products and promote the brand

Ensure team is focused on Sales and support to all branches assigned.

Drive local contests and engagements to engage teams

Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life

Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status . Take help from them to push & motivate them to maintain productivity

Managing the relationship between internal team and channel partner so as to foster sales for the company and m aintain utmost levels of responsiveness to requirements from the Channel Partner

Aid the bank branches to adopt new processes and technology

Assign target to each KAM at a branch level - NB, renewal, STP, resolutions, special projects/initiatives undertaken , product mix .

Ensure team is hands on with each branch and maintains a high engagement level with each member

Team development and training

Retention of high performing talent

Keep ZH and National Head updated about on - ground activities by Bank and competitors

Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

Good product knowledge

Good knowledge of MS Office