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8 Regal Rexnord Corporation Jobs
Order Management Associate (Customer Care Advocate)
1-6 years
Hyderabad / Secunderabad
1 vacancy
Order Management Associate (Customer Care Advocate)
Regal Rexnord Corporation
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Dedication to 80-20 overserve strategies
- Drives continuous improvement initiatives within department
- Collaborates with other teams to drive resolution/shipment on open order reports
- Handles internal & external customer inquiries, quotes & orders
- Responsible for building strong customer relationships and delivering customer-centric solutions
- Supports corporate initiatives designed to overserve our customers while providing an effortless customer experience
- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
- Handles customer escalations, autonomously with first contact resolution when possible
- Works with internal teams with a high sense of accountability and urgency
- Works with internal partners (Credit, Planning, Shipping, etc…) to drive resolution on customer-impacting issues
- Leads training initiatives within department and works with Supervisors in the creation of Training Tools and Job Aids
- Serves as escalation point for junior level associates & is a resource within the customer care department
- Handles complex customer inquiries with expanded product knowledge
- Assists Management with reports and provides other team members with daily directly on tasks
Employment Type: Full Time, Permanent
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What people at Regal Rexnord Corporation are saying
What Regal Rexnord Corporation employees are saying about work life
based on 91 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Regal Rexnord Corporation Benefits
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Order Management Associate (Customer Care Advocate)
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