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7 Regal Rexnord Corporation Jobs

Order Management Associate (Customer Care Advocate)

1-6 years

Hyderabad / Secunderabad

1 vacancy

Order Management Associate (Customer Care Advocate)

Regal Rexnord Corporation

posted 16d ago

Job Description

  • Dedication to 80-20 overserve strategies
  • Drives continuous improvement initiatives within department
  • Collaborates with other teams to drive resolution/shipment on open order reports
  • Handles internal & external customer inquiries, quotes & orders
  • Responsible for building strong customer relationships and delivering customer-centric solutions
  • Supports corporate initiatives designed to overserve our customers while providing an effortless customer experience
  • Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
  • Handles customer escalations, autonomously with first contact resolution when possible
  • Works with internal teams with a high sense of accountability and urgency
  • Works with internal partners (Credit, Planning, Shipping, etc…) to drive resolution on customer-impacting issues
  • Leads training initiatives within department and works with Supervisors in the creation of Training Tools and Job Aids
  • Serves as escalation point for junior level associates & is a resource within the customer care department
  • Handles complex customer inquiries with expanded product knowledge
  • Assists Management with reports and provides other team members with daily directly on tasks

Employment Type: Full Time, Permanent

Read full job description

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Company Website
55%
18%
9%
18% candidates got the interview through other sources.
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What people at Regal Rexnord Corporation are saying

What Regal Rexnord Corporation employees are saying about work life

based on 91 employees
76%
87%
65%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Regal Rexnord Corporation Benefits

Health Insurance
Work From Home
Cafeteria
Free Food
Soft Skill Training
Free Transport +6 more
View more benefits

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