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3 Reelay Ecommerce Jobs
Customer Support Executive
Reelay Ecommerce
posted 14d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job description
Urgent hiring for Customer Support Executive
Location: Gurgaon (Near Huda City Metro Station)
Job Description:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new Deals & Coupons
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our Ecommerce Online platform is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
Patience when handling tough cases
Please Note: We are alternate Saturday working
Job Types: Full-time, Permanent
Employment Type: Full Time, Permanent
Read full job description What people at Reelay Ecommerce are saying
What Reelay Ecommerce employees are saying about work life
based on 8 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
Reelay Ecommerce Benefits
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