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5.0

based on 1 Review

58 RedLock Jobs

Sr Technical Support Engineer - VM (Strata)

Palo Alto Networks.

5.0

based on 1 Review

5-8 years

Bangalore / Bengaluru

1 vacancy

Sr Technical Support Engineer - VM (Strata)

RedLock

posted 2d ago

Job Role Insights

Key skills for the job

Computer Networking Oracle Linux Administration VMware Windows System Administration UNIX

+ 3 more

Job Description

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. you'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).

Your Impact

Provide Technical Support to customers and partners

Provide configurations, troubleshooting and best practices to customers

Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

Provide fault isolation and root cause analysis for technical issues

Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Travel to customer sites in the event of a critical situation to expedite resolution as required

Provide on-call support 24x7 on an as-needed basis

Your Experience

Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues

Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture

Ability to work independently, as well as contribute as a team player.

Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)

Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE)

Good understanding of Unix/Linux and Windows operating systems.

Knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V

Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices

Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)

Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba

Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper(Netscreen), Fortinet, Crowdstrike, Zscaler etc)

Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus

Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus.

Knowledge of traffic generation tools and scripting languages is a plus

Previous experience supporting Palo Alto Networks Products is a plus

Employment Type: Full Time, Permanent

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