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Customer Service Executive - Collections
4-9 years
Hyderabad / Secunderabad
1 vacancy
Customer Service Executive - Collections
Redcliffe Labs
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
- Make initial contact with delinquent clients to recover outstanding payments.
- Maintain a professional approach during customer interactions to resolve payment issues effectively.
- Manage/monitor debt recovery efforts to ensure successful collections.
- Update customer account notes in the current system for transparency and tracking.
- Ensure cash receipts and incoming and outgoing wires are recorded on time.
- Meet or exceed individual cash targets and call volume assigned on a monthly and quarterly basis.
- Drive productivity by training and directing the work of Collections employees.
- Implement established best practices to streamline and improve the collections process.
- Adhere to all health and safety standards to maintain a secure working environment.
- Candidate must have a bachelors degree.
- At least 4+ years of experience in AR calling or billing, for an international voice processing industry.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with HIPAA regulations and other healthcare compliance standards.
- Competitive salary (including EPF and PS)
- Health insurance
- Four days workweek (Monday Thursday)
- Opportunities for career growth and professional development
- Additional benefits like food and cab-drop are available
Employment Type: Full Time, Permanent
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Rating based on 9 Customer Service Executive
reviews
Anonymous · Voice \/ Blended
in Gurgaon\/Gurugram
Skills development
Working environment is not safe for girls .... superiors are not supportive at all if we are facing any problem or used to blame us only ..
Read 9 reviewsCustomer Service Executive salary at Redcliffe Labs
What Redcliffe Labs employees are saying about work life
Redcliffe Labs Benefits
Cafeteria 
Work From Home Team Outings Soft Skill Training Health Insurance Job Training 
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