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65 Red Hat Jobs

Principal Technical Support Engineer

4-8 years

Pune

1 vacancy

Principal Technical Support Engineer

Red Hat

posted 7d ago

Job Role Insights

Flexible timing

Job Description

About the Job:

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Principal Technical Support Engineer to join us. In this role, you will work as part of a team of application platform support engineers supporting our enterprise solutions portfolio. You'll provide technical assistance to ensure that our customers get the most out of our application platform support solutions. As a Principal Technical Support Engineer, you'll become a trusted partner to our enterprise customers by offering personal assistance for Red Hat Application Services open source software.

What will you do:

  • Own the resolution of customer issues from initial contact through complete customer satisfaction
  • Demonstrated efficient problem solving techniques and resolve complex, critical and sensitive support issues.
  • Work with customer employees and consultants, including business managers, project managers, software engineers, security analysts, data center engineers, and customer NOC
  • Strong customer service skills
  • Create Knowledge Base Articles Technical Notes
  • Engage and collaborate with open source developers around the world.
  • Act as the technical point person for a technology of your choosing within the Red Hat JBoss Middleware
  • Advocate customer requests and offer innovative ideas to improve product quality.
  • Manage assigned product(s), and component(s) by prioritizing open issues for Development.
  • Availability to occasionally be on call after hours and on weekends.

What will you bring:

  • Candidate should have Production Support Experience.
  • Hands on experience on Apache Webservers 2.2.x/2.4.x and Tomcat 5.x/6.x/7.x./8.x
  • Exposure on Apache httpd as reverse proxy and certificates generation for SSL configuration.
  • Good Knowledge on Cluster, Failover and Load-balancing modules like mod_proxy, mod_jk with ISAPI redirector with IIS Webserver
  • Exposure of Application Server like JBoss, Weblogic,Websphere, Apache Geronimo, Glassfish
  • Exposure of Web Servers like Apache httpd, Oracle iplanet ,Oracle http server, IBM http server, NGINX, lighttpd
  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
  • Knowledge on HTTP 1.0/1.1 protocol and HTTP methods, HTTP error codes and understanding of TCP protocol
  • Experience with the Linux Unix operating System or any Oracle/ Red Hat Suse Linux Certification would be added advantage.
  • Experience in core Java, JSP, Servlet programming skills.

Good to have skills

  • Having knowledge on mod_cluster and other modules of httpd would be added advantages like mod_rewrite, mod_header, mod_ssl, mod_nss and mod_php
  • Fundamental understanding SSL/TLS Encryption and SSLv2/v3, TLSv1/v1.1/v1.2 protocol.
  • Having knowledge on Red Hat JBoss Enterprise Application Platform would be added Advantage.
  • Having understanding of tcp dump analysis would be added advantages.
  • Having C,C++ programming skills would be added advantages.
  • Having PHP programming skills would be added advantages.

Employment Type: Full Time, Permanent

Read full job description

Red Hat Interview Questions & Tips

Prepare for Red Hat roles with real interview advice

Top Red Hat Principal Technical Support Engineer Interview Questions

Q1. String Compression Problem Statement Implement a program that performs basic string compression. When a character is consecutively repeated ... read more
Q2. Jumping Numbers Problem Statement Given a positive integer N , your task is to find and display all jumping numbers that are less than or e ... read more
Q3. 1. How you would troubleshoot a process hanging? 2. How would you troubleshoot slow system performance? 3. Network latency issue? 4.Cluster ... read more
View all 31 questions

What people at Red Hat are saying

Principal Technical Support Engineer salary at Red Hat

reported by 7 employees with 7-13 years exp.
₹20 L/yr - ₹36 L/yr
18% more than the average Principal Technical Support Engineer Salary in India
View more details

What Red Hat employees are saying about work life

based on 397 employees
88%
87%
81%
87%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Red Hat Benefits

Submitted by Company
Work From Home
Health Insurance
Soft Skill Training
Education Assistance
Child care
Free Food
Submitted by Employees
Work From Home
Health Insurance
Job Training
Cafeteria
Team Outings
Soft Skill Training +6 more
View more benefits

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Red Hat Pune Office Location

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Pune Office
Red Hat India Private Limited, Tower X, Level-1, Magarpatta Inner Circle, Magarpatta city, Hadapsar Pune
Maharashtra 411013

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