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Principal Technical Support Engineer
Red Hat
posted 7d ago
Job Role Insights
Flexible timing
Job Description
About the Job:
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Principal Technical Support Engineer to join us. In this role, you will work as part of a team of application platform support engineers supporting our enterprise solutions portfolio. You'll provide technical assistance to ensure that our customers get the most out of our application platform support solutions. As a Principal Technical Support Engineer, you'll become a trusted partner to our enterprise customers by offering personal assistance for Red Hat Application Services open source software.
What will you do:
- Own the resolution of customer issues from initial contact through complete customer satisfaction
- Demonstrated efficient problem solving techniques and resolve complex, critical and sensitive support issues.
- Work with customer employees and consultants, including business managers, project managers, software engineers, security analysts, data center engineers, and customer NOC
- Strong customer service skills
- Create Knowledge Base Articles Technical Notes
- Engage and collaborate with open source developers around the world.
- Act as the technical point person for a technology of your choosing within the Red Hat JBoss Middleware
- Advocate customer requests and offer innovative ideas to improve product quality.
- Manage assigned product(s), and component(s) by prioritizing open issues for Development.
- Availability to occasionally be on call after hours and on weekends.
What will you bring:
- Candidate should have Production Support Experience.
- Hands on experience on Apache Webservers 2.2.x/2.4.x and Tomcat 5.x/6.x/7.x./8.x
- Exposure on Apache httpd as reverse proxy and certificates generation for SSL configuration.
- Good Knowledge on Cluster, Failover and Load-balancing modules like mod_proxy, mod_jk with ISAPI redirector with IIS Webserver
- Exposure of Application Server like JBoss, Weblogic,Websphere, Apache Geronimo, Glassfish
- Exposure of Web Servers like Apache httpd, Oracle iplanet ,Oracle http server, IBM http server, NGINX, lighttpd
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
- Knowledge on HTTP 1.0/1.1 protocol and HTTP methods, HTTP error codes and understanding of TCP protocol
- Experience with the Linux Unix operating System or any Oracle/ Red Hat Suse Linux Certification would be added advantage.
- Experience in core Java, JSP, Servlet programming skills.
Good to have skills
- Having knowledge on mod_cluster and other modules of httpd would be added advantages like mod_rewrite, mod_header, mod_ssl, mod_nss and mod_php
- Fundamental understanding SSL/TLS Encryption and SSLv2/v3, TLSv1/v1.1/v1.2 protocol.
- Having knowledge on Red Hat JBoss Enterprise Application Platform would be added Advantage.
- Having understanding of tcp dump analysis would be added advantages.
- Having C,C++ programming skills would be added advantages.
- Having PHP programming skills would be added advantages.
Employment Type: Full Time, Permanent
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