Upload Button Icon Add office photos
filter salaries All Filters

12 Fineos Jobs

Technical Support Engineer

5-9 years

New Delhi

1 vacancy

Technical Support Engineer

Fineos

posted 7d ago

Job Role Insights

Fixed timing

Job Description

Summary
We are currently recruiting for the role of Technical Support Engineer. The successful applicant will provide support in a technical capacity, for our production customers in the FINEOS Cloud. This role requires constant communication and collaboration with customers, but primarily focuses on resolving customer issues encountered in their production environments:
Responsibilities (Other duties may be assigned.)
  • Attain a good understanding of customer systems and integrations to aid with triage and problem resolution in production.
  • Deploy FINEOS solutions in AWS and on-premises as well as having a general understanding of the build and deployment process for triaging of internal issues
  • Understanding and manipulating the data model at a database level to provide root cause analysis.
  • Possessing the necessary technical expertise to implement solutions supported by RCA when required
  • Deploy FINEOS solutions locally or on remote machines to aid in the triage and RCA process
  • Engage with customers in communicating issue status and plan for resolution. Ensure all communications are well considered.
  • Responsible for problem management, problem solving and internal escalations.
  • Contribute to ongoing process improvement.
  • Customer Support Request (SR) resolution - ensuring SRs are further investigated (and reproduced where possible) after Level 1 has performed triage, debugged, resolved and released to the customer for validation. Involves liaising with external customer support and technical functions as well as internal FINEOS personnel.
  • Ensure that customer problems are actioned, completed, and brought to resolution in accordance with SLAs.
  • Identify root cause analysis (RCA) of customer issues by technical triage and functional analysis
  • Maintain a strong level of knowledge of the FINEOS product suite (technical and functional) to aid the support process and for SR resolution. [CF1]
  • Willingness to take ownership of significant elements of an overall solution
Education and/or Experience
  • Bachelor s or Master s degree in Computer Science, Management Information Systems, Engineering, Mathematics/ Statistics/ Sciences (or related) disciplines
  • 5+ years of experience in a production support engineering role
  • 5+ years of experience working on software implementations
  • Experience of working remotely in a vendor environment on client sites [CF2]
    • Experienced in providing regular project and team feedback, as well as measurable opportunities for improvement.
  • Experienced using Jira Service Management and Confluence [CF3]
Knowledge, Skills and Abilities
  • Ability to understand and use technologies involved in customer solutions to increase problem solving capability and be an effective intermediary between Level 1 and internal FINEOS staff on technical problems that surpass the technical depth of the issue.
  • Strong analysis, design solutioning skills and able to provide sound direction.
  • Excellent documentation skills
  • Proven complex technical problem-solving skills [CF4]
  • Strong communication skills and proven ability to deliver without direct supervision [CF5]
Technical Skills
  • Technologies: Java, including J2EE technologies such as JSP, AngularJS, Node js, JNDI, Cloud(AWS), AWS Services
  • Application servers: Websphere,Tomcat, JBOSS
  • Databases: DB2, Oracle, SQL Server, Aurora
  • Development Tools: Apache Ant, Maven, Junit, Eclipse, Subversion, Jenkins, Docker, Gradle, GIT
  • Experience using middleware and integration technologies such as SOAP/HTTP, RESTful, WebsphereMQ, SOA, AquaLogic (Oracle Service Bus)
Language Skills
  • Ability to speak the English language proficiently, both verbally and in writing.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

What people at Fineos are saying

What Fineos employees are saying about work life

based on 4 employees
67%
100%
67%
100%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Fineos Benefits

Work From Home
Free Transport
Child care
Gymnasium
Cafeteria
Free Food +6 more
View more benefits

Compare Fineos with

TCS

3.7
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

Cognizant

3.8
Compare

Accenture

3.9
Compare

Capgemini

3.8
Compare

IBM

4.1
Compare

Amazon

4.1
Compare

Flipkart

4.0
Compare

Amazon Development Centre India

4.1
Compare

Udaan

4.0
Compare

Indiamart Intermesh

3.5
Compare

BigBasket

3.9
Compare

JustDial

3.5
Compare

Swiggy

3.8
Compare

CARS24

3.6
Compare

PolicyBazaar

3.6
Compare

Lenskart

3.2
Compare

Similar Jobs for you

Support Engineer at FINEOS

Bangalore / Bengaluru

6-10 Yrs

₹ 2-5 LPA

Technical Consultant at FINEOS

New Delhi

5-9 Yrs

₹ 7-11 LPA

Support Engineer at FINEOS

Bangalore / Bengaluru

6-10 Yrs

₹ 5-9 LPA

Technical Specialist at Birlasoft (India) Limited

Hyderabad / Secunderabad

3-7 Yrs

₹ 5-9 LPA

Platform Engineer at MUFG Pension Market Services

Pune, Greater Noida

2-6 Yrs

₹ 4-8 LPA

Platform Engineer at Link Group

Pune

2-6 Yrs

₹ 4-8 LPA

Technical Support Engineer at AIT GLOBAL INDIA PRIVATE LIMITED

Chennai, Pune + 5

3-6 Yrs

₹ 4-8 LPA

Application Technology at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

5-7 Yrs

₹ 1-5 LPA

Technical Support Specialist at Itron, Inc.

Bangalore / Bengaluru

2-6 Yrs

₹ 4-8 LPA

Technical Support Engineer at ASG Technologies

Pune, Bangalore / Bengaluru

0-5 Yrs

₹ 3-6 LPA

Technical Support Engineer

5-9 Yrs

New Delhi

7d ago·via naukri.com

Technical Consultant

5-9 Yrs

New Delhi

7d ago·via naukri.com

Security Engineer

3-5 Yrs

Hubli, Mangaluru, Mysuru / Mysore +2 more

1mon ago·via naukri.com

Cloud Operations Administrator

3-7 Yrs

Hubli, Mangaluru, Mysuru / Mysore +2 more

1mon ago·via naukri.com

Cloud Practice - Process Analyst

1-3 Yrs

Hubli, Mangaluru, Mysuru / Mysore +2 more

1mon ago·via naukri.com

Support Engineer

6-10 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com

Support Engineer - Lead

6-10 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com

Security Engineer

7-10 Yrs

Hubli, Mangaluru, Mysuru / Mysore +2 more

2mon ago·via naukri.com

Cloud Operations Engineer

6-9 Yrs

Hubli, Mangaluru, Mysuru / Mysore +2 more

2mon ago·via naukri.com

Cloud Deployment Manager

4-9 Yrs

Panipat, Yamunanagar, Faridabad +3 more

2mon ago·via naukri.com
write
Share an Interview