Customer Success Executive

• 60% Customer Success: Working closely with tech and product teams to deliver top-notch customer experience through product support.
• 20% Customer Relationship: Maintaining ongoing customer relationships and networking, implementing measures for ensuring customer satisfaction, minimizing churn, handling customer complaints and requests.
• 20% Business Development: Prospecting, lead generation, running email campaigns and engaging new clients.

Skills and Experience:

• Bachelors or equivalent degree.
• Possess excellent social skills, ability to interact with a wide variety of people at different levels of seniority, and a laser focus on the customer experience.
• Excellent verbal written communication skills. You can explain complex issues in simple terms and adapt your tone for different customers.
• Fluent in English (additional language skills a plus but not mandatory).
• Possess good knowledge of CRM tools.
• Have 1-2 year of customer success or enterprise sales experience (is a plus but not mandatory)
• Be able to demonstrate good time management and planning skills.