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Engaged Employer

RealBooks

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4.1

based on 10 Reviews

4 RealBooks Jobs

Implementation Executive

RealBooks

4.1

based on 10 Reviews

0-1 years

Kolkata

1 vacancy

Implementation Executive

RealBooks

posted 11d ago

Job Role Insights

Fixed timing

Key skills for the job

Accounting Cloud Computing Customer Support Operations Wellness Process Improvement

+ 2 more

Job Description

We are seeking an enthusiastic and driven Implementation Executive to join our team

This role focuses on the seamless implementation of our cloud-based accounting, inventory, and payroll software for businesses of all sizes

As an Implementation Executive, you will be the face of RealBooks, ensuring that our clients fully understand and maximize the value of our software

You will train users, provide hands-on support, and contribute to building long-lasting relationships with our clients

Roles & Responsibilities

Lead the end-to-end implementation process of RealBooks software for new clients, ensuring a smooth transition and onboarding experience

Conduct training sessions for users to understand and utilize RealBooks functionalities, providing assistance as needed

Maintain effective communication with clients, offering ongoing support and addressing their queries or concerns

Diagnose and resolve issues related to software performance, providing timely feedback and solutions to users

Identify areas for process improvement during the implementation phase and suggest enhancements for operational efficiency

Maintain detailed records of each implementation, client feedback, and suggestions for future product improvements

Work closely with internal teams, including technical support and sales, to ensure client satisfaction and smooth operations

Requirements

Qualification: B

Com (Honours) or equivalent in Accounting or a related field

0-1 year of experience in implementation or customer support roles

Freshers are welcome to apply

Basic understanding of accounting principles

Strong communication skills in English and Hindi (spoken and written)

Customer-oriented mindset with a focus on problem-solving

Proficiency in MS Excel, including basic functions like VLOOKUPs and pivot tables

Knowledge of cloud-based software solutions is a plus

Excellent communication and organizational skills

Quick learner, able to understand new systems and processes efficiently

Employment Type: Full Time, Permanent

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What people at RealBooks are saying

4.0

Rating based on 2 Implementation Executive reviews

Anonymous · Accounting & Taxation in Kolkata, West Bengal

Likes

Its been 7 months since I've been a part of realbooks family. It's a great experience to be a part of realbooks team, specially when you get seniors like devanshi mam, Sunil da , Aditya da , Suman da , kaushik da , and Niladri da. They were more than seniors. They are like elder sister and brothers. They were always there to help..Read More

Dislikes

There was one thing which I hated the most that is working on every Saturday 😅. But now we get alternate Saturday's off 🥹. So now there's nothing to dislike 🙂.

Read 2 reviews