Service Developer / Administrator

Service Now Developer / Administrator About the Organization About RealFoundations:

RealFoundations is a professional services firm wholly focused on real estate industry. We operate globally with clients and offices in North America, Europe, India, and Asia-Pacific. We provide Management Consulting and Managed Services to Institutional Investors, Investment Managers, developers, owners/operators, service providers, and corporate occupiers. Real estate is not just another industry we serve - it is our lifelong passion and the primary focus of our people and our business. We bring together our deep real estate and technology experience to help make real estate run better.

Management Consulting: Our Management Consulting professionals identify critical areas for improvement and then design and implement solutions around strategy, operational innovation, finance transformation, performance measurement and technology.

Managed Services: Our Managed Services professionals bring deep industry knowledge and technology skills to augment or supplant real estate-oriented business functions including Accounting (Property and Fund and Lease Administration), Data (Structuring, validation, movement and management), Automation (repeatable tasks, data movement and report generation) and Application Support (Yardi, MRI, JD Edwards).

RealFoundations makes real estate run better, and we believe our people make RealFoundations run better. Whether its where you live, work, shop or play, real estate impacts and serves everyone. We believe the composition of our people should reflect the increasingly diverse and inclusive market that we serve. Our goal is to advance our firms culture and be better, making diversity, equity, and inclusion important elements to our future success. Description

Duties and Responsibilities

• 2-4+ years of hands-on experience developing software
• Provide day-to-day administrative and operational support to the ServiceNow user base.
• Responsible for process-oriented development of ServiceNow applications and interfaces from concept drafting, requirements gathering (both customer and internal), solution design, development, UAT, implementation, to qualified documentation
• Assist the process for reviewing and improving policies and procedures to support an ITSM/ITIL framework (desired future state, ServiceNow capabilities, etc.)
• Responsible for managing rollout of new ServiceNow modules, features, and functionality.
• Lead and implement the design and configuration of new solutions in ServiceNow.
• Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard reporting, data imports, service catalog development, etc)
• General database design: business rules, client scripts, server scripts, scheduled jobs, UI policies, ACLs, reporting, forms lists, events, notifications
• Specific modules: ITSM, Service Desk Call, SLA, Asset Management, Change Management, Collaborate/Chat Support, Project + Portfolio Management, Performance Analytics, Service Portal
• Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform
• Coordinate execute platform upgrades maintenance, update set management, system clone.
• Advise teams on design, development and overall best practice configuration of ServiceNow
• Document/Maintain functional business requirements, process flow diagrams, and business use cases
• Interface with clients at all levels both via SDMs and directly, to communicate system functionality / business process, provide support, and discussions surrounding root cause analysis after outage events

Skill Set / Competencies Required

• Experience in a Domain Separated ServiceNow environment
• Experience implementing new modules into a ServiceNow environment
• AngularJS
• Domain admin type system administration experience (o365 or similar)
• Experience deploying a ServiceNow environment
• Knowledge of cloud technology and distributed computing
• Must have strong written and verbal English communication skills
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Execute against multiple work streams in a fast-paced, ambiguous environment and deliver iconic experiences

Category Managed Services Location Chennai Position Applications Development Lead Position Requirements

• Graduates / Postgraduates in any IT stream
• Laterals with 3-6 years of experience

Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt

This position is currently accepting applications.