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Engaged Employer

Razorpay

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3.6

based on 478 Reviews

115 Razorpay Jobs

Analyst - Risk Management

Razorpay

3.6

based on 478 Reviews

1-2 years

₹ 5.15 - 6L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Analyst - Risk Management

Razorpay

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Customer Support Home Loans Risk Management CRM Financial Services

+ 4 more

Job Description

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ).

Roles and Responsibilities

Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
Handle transaction queries in case of discrepancies where disputes arise from the customer.
Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
Speak to merchants or customers to understand and address queries/concerns.
Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.

Skills and Experience

Experience-1-2 years in Risk/Fraud management/Transaction monitoring.
Knowledge about a customer support app or CRM , such as freshdesk.
Interpersonal skills - Friendly and pleasant demeanor over phone and email
Communication skills - Exceptional verbal and written communication
Listening skills - Understand, anticipate and resolve queries arising from various stakeholders
Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact
Takes initiatives - Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned

Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Employment Type: Full Time, Permanent

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