Junior Analyst - Risk Management

Roles and Responsibilities

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.

Skills and Experience

• Bachelors Degree.
• Freshers, knowledge about a customer support app or CRM , such as freshdesk
• Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
• Interpersonal skills - Friendly and pleasant demeanor over phone and email
• Communication skills - Exceptional verbal and written communication
• Listening skills - Understand, anticipate and resolve queries arising from various stakeholders
• Attention to detail and accuracy - Excellent orga izational skills and multitasking skills. Identify anomalies or suspicious behaviours.