Senior Strategy Consultant

Work with the Head of Payments to deliver long-term short term vision of Razorpay.
Drive a journey-based culture for customer/merchant success from process/functional approaches and be the voice of the customer.
Setting annual quarterly targets OKRs in the product team.
Identifying solving for challenges structurally to help achieve OKRs.
Setup processes to drive cross functional efficiency from customer success lens.
Identify new initiatives proactively to improve customer success OKRs.
Identification problem, design initiatives experiments to solve for them.
Pilot initiatives drive implementation and scale up.
Work closely with PMs to stretch the excellence envelope and solve for problems.
Cross functional stakeholder management with teams like product Operations business..
Mandatory Qualification:.
Strong structured problem solving skills in an ambiguous and unstructured environment.
Strong Product Sense and customer first thinking.
Quick learner, adaptable to changing business needs.
Ability to wear multiple hats to zoom in out of problems.
Strong stakeholder management skills across functions hierarchies.
Very strong written communication and a collaborative approach.
Strong interpersonal skills and an ability to build rapport with senior leaders/CXOs.
Hands-on analytical experience in previous organizations.
Strong bias-for-action.
Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.
An organized approach to work.
Hardworking with strong work ethics.
Previous experience in Consulting/CEOs office/Chief of Staff/ Strategy rolesa.
Good to have but not mandatory.
Fintech/Payments/Neobanking industry experience would be preferred.
MBA would be preferred.