Mainframe Production Support

We are seeking a skilled Mainframe Production Support Engineer to manage, troubleshoot, and optimize mainframe applications in a production environment. The ideal candidate should have experience in monitoring, incident resolution, job scheduling, and batch processing to ensure system stability and high availability.

Key Responsibilities:

• Monitor and support mainframe production environments, ensuring system reliability and uptime.

• Analyze, troubleshoot, and resolve job failures, abends, and performance issues.

• Execute batch jobs and resolve scheduling conflicts using tools like CA-7, Control-M, or TWS .

• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.

• Work with JCL, COBOL, DB2, VSAM, and CICS to support application processes.

• Automate repetitive tasks and improve monitoring using scripting languages where applicable.

• Participate in on-call rotation and provide after-hours support when necessary.

• Document procedures, issue resolutions, and create knowledge base articles for future reference.

• Ensure compliance with ITIL processes, including incident, problem, and change management .

• Perform regular health checks and maintenance of mainframe systems.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• 3+ years of experience in Mainframe Production Support.

• Strong expertise in JCL, COBOL, DB2, VSAM, CICS, and TSO/ISPF .

• Hands-on experience with job scheduling tools like CA-7, Control-M, or TWS .

• Proficiency in incident and problem management processes (ITIL framework preferred).

• Experience with monitoring tools like OMEGAMON, BMC MainView, or Tivoli .

• Ability to analyze logs, dumps, and performance metrics for issue resolution.

• Good understanding of disaster recovery and backup strategies for mainframe environments.

• Strong analytical, problem-solving, and communication skills.

• Ability to work in a 24x7 support environment with rotating shifts.

Mainframe Production Support