Operation Manager

Job Discription

• Having experience in Data Center operations where in managing different domains like Database, OS, Middleware, Network etc.
• Responsible for smooth functioning of hardware and software components Infrastructure in datacenters for production / staging and disaster recovery setups
• Vendor co-ordination for one-off activities and troubleshooting
• Co-ordinate within System Admin team for 24x7 support
• Be accountable for all customer escalations and resolution
• Study and review the plan for risks involved & proactively suggests risk mitigation strategies for the same
• Keep all stakeholders engaged and aware of the progress
• Review shift handover and checklists
• Review RCA s and submit to customer
• Work with leads on new SIP s and automations.
• Having good understanding of ITIL/ITSM
• Conduct management review meetings to ensure effective delivery and operational excellence
• Understand transition management and handle transition from customer at an appropriate level
• Responsible for mentoring of the team and suggest suitable career development options to them
• Collaborate with multiple units across the company to ensure smooth startup of the process and smooth functioning of the project
• Coordinate with different domains Leads, collaborate with all Delivery Integrators, Solution Architects, SO Integrators to create value to customers in terms of proposal, solution, designs and architecture
• Influence customer perception positively.
• Regularly check companys positioning in terms of delivery from the customer point of view. Also be responsible for the brand image of the company
• Contribute to Relationship Management and drive account farming