Associate Customer Care

Ramesh Hospitals is looking for Associate Customer Care to join our dynamic team and embark on a rewarding career journey

As an Associate in Customer Care, your role is to provide exceptional customer service and support to customers of an organization.

You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Here are some key responsibilities and tasks associated with this role:Customer Support: Assist customers with their inquiries, concerns, and issues through various communication channels, such as phone, email, chat, or in-person.

Provide accurate and timely information about products, services, policies, and procedures.

Issue Resolution: Troubleshoot and resolve customer issues and complaints effectively and efficiently.

Take ownership of customer problems and follow through to ensure a satisfactory resolution.

Escalate complex or unresolved issues to the appropriate department or supervisor.

Order Processing: Process customer orders, including taking orders, verifying details, and coordinating with internal teams to ensure timely and accurate order fulfillment.

Track order status and provide updates to customers as needed.

Product Knowledge: Maintain a deep understanding of the organization's products, services, and features.

Stay updated with product changes, updates, and promotions to provide accurate and helpful information to customers.

Communication and Interpersonal Skills: Communicate professionally and empathetically with customers, demonstrating active listening and effective problem-solving skills.

Adapt communication style to meet the needs of different customers and handle challenging or upset customers with patience and professionalism.