Tele Caller Executive

Job Title: Tele Caller Executive / Inside Sales Executive
Experience: 1-3 Years
Location: Rama University, Kanpur
Job Type: Full-time

About the Role:
We are seeking a dynamic and results-driven Tele Calling Executive / Inside Sales Executive to join our team at Rama University, Kanpur. The ideal candidate will have 1-3 years of experience in tele-calling, customer service, or inside sales, and be motivated by meeting targets and engaging prospective students. As a Tele calling Executive/ Inside Sales Executive, you will play a pivotal role in the university's growth by connecting with prospective students, answering inquiries, and driving enrollments.
Key Responsibilities:

• Lead Generation and Conversion: Actively engage with prospective students over the phone, email, and other communication platforms, providing information about courses, admission processes, and university facilities.
• Counseling and Support: Understand the needs and requirements of potential students, and provide detailed guidance on programs and courses available at the university.
• Follow-up and Relationship Building: Consistently follow up with leads and prospects, building strong relationships and increasing student conversion rates.
• Achieving Sales Targets: Work towards and achieve daily, weekly, and monthly targets for student enrollment and lead conversions.
• Database Management: Maintain and update the CRM system with accurate details of each lead, ensuring all interactions are logged and followed up efficiently.
• Promotions and Offers: Communicate information on new programs, special discounts, or admission deadlines to prospective students.
• Collaboration with Other Teams: Work closely with the admissions and marketing team to align strategies, improve conversion rates, and stay updated on the university’s offerings.
• Reporting: Provide regular reports to the senior management regarding lead status, conversion trends, and feedback from prospective students.

Required Skills and Qualifications:

• Experience: 1-3 years of tele-calling, inside sales, or customer support experience, preferably in education or a related sector.
• Excellent Communication: Strong verbal and written communication skills, with the ability to engage and persuade students effectively.
• Customer-Centric Approach: Ability to understand the needs of prospective students and provide solutions that align with their academic and career goals.
• Goal-Oriented: Driven by targets and a desire to achieve sales and enrollment goals.
• Adaptability: Able to work in a fast-paced environment and adapt to changing priorities and student demands.
• Technical Proficiency: Proficient in using CRM software, MS Office (Excel, Word), and other communication tools.
• Team Player: Ability to work effectively within a team and collaborate with colleagues to achieve university goals.
• Educational Qualification: Bachelor’s degree or equivalent in any discipline.

Preferred Qualifications:

• Previous experience in education sales, particularly in higher education.
• Understanding of university programs and admissions processes.
• Experience with digital marketing tools and techniques.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to work in a collaborative and dynamic environment.
• Career growth and development within the education sector.
• Access to university resources, networking opportunities, and a vibrant community.