Patient Care Coordinator/ Front Office

Job description

People

• Coordinating with internal team for gathering necessary information in delivering the services
• Guide/ Support a team member/ new joinees in understanding the roles and responsibilities
• To attend the training programs organized by the department and contribute/ participate occasionally

Customer

• To assist patients in completing appropriate forms accurately.
• Coordinating with the all departments for front office operations.
• Coordinating Visiting consultants clinic.
• Collecting feedback forms from all OP patients
• Resolve all problems associated with patient billing if any.

« Any other portfolio that may be entrusted by the management from time to time.

Educational Qualifications:

• Any graduation

Work Experience

• Freshers / 1 year of experience in Hospital Industry.
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Customer-oriented approach

Expected Deliverables

• Front office administration.
• Maintaining necessary documents and registers.
• 100% Documentation and audit readiness
• Ensure Customer satisfaction
• Handle complaints and customers requests
• Adhere to hospital wide policies.

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