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Raheja Developers
2-7 years
₹ 4 - 9L/yr
New Delhi, Gurgaon / Gurugram
4 vacancies
Customer Experience Champion in Real Estate!
Raheja Developers
posted 20hr ago
Flexible timing
Key skills for the job
Customer Experience Champion in Real Estate!
Key skills
* Customer-Centric Superstars: Can understand the importance of empathy, active listening, and going the extra mile.
* Problem Solvers: Can navigate challenges with grace and find innovative solutions.
* Communication Masters: Possess excellent verbal and written communication skills, capable of building rapport with diverse clients.
* Tech Savvy Individuals: Comfortable using CRM systems and other digital tools to enhance customer interactions.
* Real Estate Enthusiasts (Preferred): While not mandatory, a passion for the real estate industry is a plus!
* Organized and Detail-Oriented: Able to manage multiple tasks and ensure seamless customer interactions.
* A positive and proactive attitude: Someone who takes initiative and is a team player.
Roles and Responsibilities
* Act as the primary point of contact for clients, providing exceptional support throughout their real estate journey.
* Manage and resolve customer inquiries and complaints efficiently and professionally.
* Proactively anticipate customer needs and provide personalized solutions.
* Utilize CRM systems to track customer interactions and ensure accurate data management.
* Collaborate with internal teams to improve customer satisfaction and streamline processes.
* Gather and analyze customer feedback to identify areas for improvement.
* Contribute to creating a positive and welcoming atmosphere.
Employment Type: Full Time, Permanent
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