Rackspace Technology - Cloud Practice Engineer - AWS/DevOps (7-15 yrs)

Job Profile :

Cloud Practice Engineer

Job Description Summary :

- Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture.

- Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions.

- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Job Description :

Critical Competencies :

- Listens attentively to others, ensuring they have the opportunity to finish speaking without disruption or interruption; asks thought-provoking follow-up questions.

- Picks up on non-verbal cues and uses own body language (e.g., eye contact, nodding head) to show receptiveness, attentiveness and interest.

- Asks for clarification and validates understanding of messages by providing appropriate responses.

- Anticipates and takes action on what needs to be done to accomplish an objective, task or goal; finds alternative or less obvious ways to carry out plans.

- Sets challenging yet motivating short and long term goals which lead to beneficial individual and team results.

- Accepts ownership for individual performance, results and actions; volunteers for tasks before being asked by others or being forced by events.

- Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues.

- Researches and recommends more detailed solutions to resolve problems.

- Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues and needed.

- Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.

- Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).

- Considers and understands the audiences specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.

- Communicates effectively with customers; listens to customers concerns and issues regarding technology; determines customers needs and expectations and responds accordingly.

- Ensures that operational teams and subcontractors have a clear understanding of customer requirements; identifies technical issues and provides data to support solutions.

- Considers new ways of using technology to meet or enhance customers needs.

- Makes accurate judgments regarding the time required to complete various work outputs

- Builds due dates into assignments and proactively follows up with team members to ensure deadlines are successfully met.

- Balances several tasks and priorities simultaneously, and seeks guidance when necessary.

Key Responsibilities :

- Other Incidental tasks related to the job, as necessary.

- Create well-designed, documented, and tested software features that meet customer requirements.

- Identify and address product bugs, deficiencies, and performance bottlenecks.

- Working with customers engineering teams on a wide variety of projects

- Writing infrastructure as code (CloudFormation, Terraform)

- Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc

- Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python)

- Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives.

- Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers.

Knowledge :

- Extensive knowledge of cloud services, methodologies, best practices, and tools

- Solid understanding of Cloud infrastructure

- Knowledge about common security frameworks and standards (NIST, HIPAA, PCI, etc)

Skills :

Generic DevOps Skill Baseline Coding :

- Scripting/ Programing language/ Configuration Management/ Container (1 or more at 100 level)

- Continuous Integration / Continuous Deployment

- VCS (Git Based VSC) family with commit, branch, merge, review process understand pre/post hook

- Design/implement branching strategy (e.g., git flow, GitHub flow)

- Design/implement group development collaboration process (access control, code review/approval, integration with other CI tools)

Artifact Repository :

- Familiar with one of the popular antifactory management tools

CI/CD tools :

- Implement CI services (VCS, antifactory repo, build, release)

- Design/implement CI/CD pipeline

- Operating System familiar with Linux or Windows OS

Cloud Skill :

- Baseline

- Automation

IaC :

- Use cloud IaC language to implement cloud resources or operation process

- Use orchestration tools to organize IaC code and inject configurations

CI/CD :

- Implement CI services (VSC, Artifacts repo, build service pipeline service)

- Implement CI/CD pipeline to build/deploy infrastructure or application

- Design/implement best practice CI/CD

- Landing Zone (Multi Account Framework)

- Identity Access Management (IAM)

Security :

- Networking

- Compute (VM, Container platform, Function)

- Virtual Machine workload

- Implement serverless solution for operational purpose

- Data storage, Database

- Configuration management

- Secret Management

- Monitoring and Logging

- Message Queue