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As a Collections Specialist, you will be responsible for generating and managing in-house leads from business owners, interfacing with them to assess their financing needs, and guiding them through the financing process.

You will handle documentation, coordinate with internal teams, and resolve customer queries efficiently. A key part of your role will involve conducting rigorous follow-ups, managing renewals, and addressing collection-related issues to ensure timely repayment and increase collections.

Key Responsibilities:

- Generate and manage in-house leads from business owners seeking financing.

- Interface with small business owners to assess their financing needs and recommend suitable financing solutions.

- Guide prospective clients through the financing process, from prequalification to closing.

- Handle documentation, coordinate with internal teams, and resolve customer queries efficiently.

- Demonstrate the ability to close deals while meeting customer expectations.

- Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding.

- Work with customers to ensure timely repayment, negotiate new payment terms, and address other collection-related issues.

- Track promised payments to ensure receipt.

- Use Sales and Collections portals to monitor progress.

- Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilize skip tracing for default customers.

- Develop strategies to increase collections and manage outstanding accounts.

- Collaborate effectively with team members and supervisors to ensure smooth departmental operations.

- Meet crucial deadlines consistently.

- Work closely with credit underwriters during the underwriting process.

- Communicate and follow up with clients regularly.

- Meet or exceed team productivity goals.

- Ensure high levels of client satisfaction by providing prompt responses and solutions to their challenges.

- Possess strong phone contact handling skills and active listening abilities.

Qualifications:

- Proven experience in a similar role within the financial services or collections industry.

- Strong understanding of collections processes and strategies.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to handle high call volumes and manage multiple tasks simultaneously.

- Proficient in using Sales and Collections portals and other relevant software.

- Strong problem-solving skills and the ability to think critically.

- High level of accuracy and attention to detail.

- Ability to work independently and as part of a team.

- Strong organizational and time management skills.

- Ability to meet deadlines consistently.

Education and Experience:

- Bachelor's degree in finance, business administration, or a related field preferred.

- Minimum of 2 years of experience in collections or a related field.