Senior Technical Manager - Healthcare IT

Job Title: Senior Technical Program Manager - Healthcare IT

Preferred work location: Bangalore /Trivandrum

Job Summary:

We are seeking an experienced Senior Technical Program Manager to lead the delivery of healthcare IT solutions, focusing on commercial application deployment, integration, and support. The ideal candidate will have extensive experience in managing complex technical projects, leading cross-functional teams, and ensuring seamless customer experience in healthcare devices domain.

Key Responsibilities:

1. Technical Leadership: Provide technical guidance and oversight for the deployment, integration, and support of healthcare commercial applications and associated infrastructure.

2. Project Management: Manage multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction.

3. Cross-Functional Team Leadership : Collaborate with stakeholders, including DevOps, CloudOps, and NetOps teams, to ensure successful project execution.

4. Customer Engagement: Serve as a primary point of contact for customers, providing technical guidance, support, and ensuring customer satisfaction.

5. Technical Expertise: Provide expertise in firewall configuration, port management, and network security (DMZ, S2S, Cloud).

6. Domain Expertise: Experience in healthcare IT systems like EHR, EMR, PACS etc. and its integration scenarios. Knowledge about the security and compliance requirements for healthcare scenarios. A good understanding of various standards like HL7, DICOM, HIPPA etc. will also be an added advantage.

6. Support and Maintenance: Oversee L1 and L2 support operations, ensuring timely resolution of customer issues and proactive monitoring of infrastructure and application alerts.

7. Stakeholder Communication: Develop and execute effective communication plans for incident management, planned changes, and project updates.

8. Process Improvement: Continuously assess and improve processes, tools, and methodologies to enhance efficiency, quality, and customer experience.

Requirements:

• Experience: 18+ years of experience in IT, with a focus on healthcare technology solutions.
• Strong technical expertise in: Firewall configuration and management, Network security (DMZ, S2S, Cloud), Cloud computing platforms (AWS, Azure, Google Cloud), Healthcare IT applications and infrastructure
• Proven experience in managing complex technical projects, with a strong understanding of project management methodologies (Agile, Waterfall).
• Experience leading cross-functional teams, with strong communication, collaboration, and problem-solving skills.
• Strong customer-centric approach, with experience in managing customer relationships and ensuring customer satisfaction.
• Experience in organizing deployments/go live activities
• Experience in handling L1/L2 Investigation, resolution of customer issues.
• Experience in Triaging and management of Tickets
• Experience in 24/7 managing and monitoring of IT infrastructure.

Nice to Have:

• Healthcare IT certifications : Certification in healthcare IT, such as CPHIMS or CAHIMS.
• Cloud certifications: Certification in cloud computing platforms, such as AWS Certified Solutions Architect or Azure Certified Solutions Architect.
• ITIL certificatio n: Certification in ITIL Foundation or higher.