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24 Quantiphi Analytics Solutions Private Limited Jobs

Presales - Conversational AI

5-10 years

Mumbai, Bangalore / Bengaluru

1 vacancy

Presales - Conversational AI

Quantiphi Analytics Solutions Private Limited

posted 4mon ago

Job Description

Experience Level: 5+ years of experience in Contact Center and/or Customer Experience Solutions
 
Responsibilities
  • As part of the core team of Customer Experience AI Practice, the GTM Specialist will be responsible for leading the business and non-functional requirements discovery and driving creation of the scope definition and overall subject matter expert coordination and resource estimation process. s
  • Create compelling and relevant r solution proposal content, including capturing business strategy, KPI, desired outcomes, illustrating how the solution proposal addresses their needs.
  • Be comfortable presenting to a variety of stakeholders (client - business, leadership, technical and AWS sales teams) and understand the personas for each, crafting messaging which is relevant to their roles and desired outcomes.
  • Collaborate with the Global Sales team of AWS Practice to provide input on deal strategy, from a CXT solution perspective point of viewWork closely with the Customer Experience Practice Leader to define solutions and offer development / offering roadmaps which are topical and relevant for today s builder / buyer persona and which target horizontal and vertical specific use cases.
  • Research current trends in the CX / AX, CCaaS industry and capture competitive and analyst perspective, for use in solution / offering development and solution content.
  • Define day in the life and Art of the possible demo requirements, specifying the exact services and capabilities to be configured for demonstration to both business and technical audiences. Work closely with Product Engineering teams for build out and test of these solution demos
  • Cross functional leadership / partnership and collaboration with other departments to drive important strategic initiatives of the practice
  • Create sales enablement collaterals for the sales team and provides insights on competitive benchmarking
  • Create ROI documentation to help sales team in customer conversations
  • Maintain Contact Center professional, industry and AWS technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks
Business & Technical Qualifications - Must have
  • 5+ years of experience as a contact center technology specialist working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, NICE, Five9, etc
  • Has sales specialist level knowledge of IVR Platforms, Contact Centre business, related infrastructure and processes
  • AWS Cloud Practitioner Certification preferred
  • Business Analyst formal training is also preferred
  • Understands CX solution architecture and integration from a sales specialist / GTM point of view
  • Has a high degree of curiosity and continuous growth mindset
  • Takes ownership of the success of the organization personally and holds themselves professionally accountable to their peer s needs in driving for that success
  • Analytical and problem-solving skills. Good critical thinking.
  • Strong communicator. Can clearly articulate business value of the technology, solution description and concepts for an audience
  • Ability to work with minimal supervision in a dynamic and time-sensitive work environment
  • Team management experience is a must
  • Proven ability to articulate the distinct aspects of product offerings
  • Strong knowledge and understanding of business needs
  • Good understanding of the dynamics and critical success factors of the software industry in general and GSICloud based delivery paradigm in particular.
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communication skills

Employment Type: Full Time, Permanent

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What people at Quantiphi Analytics Solutions Private Limited are saying

Sales salary at Quantiphi Analytics Solutions Private Limited

reported by 1 employee with 9 years exp.
₹18 L/yr - ₹23 L/yr
467% more than the average Sales Salary in India
View more details

What Quantiphi Analytics Solutions Private Limited employees are saying about work life

based on 749 employees
83%
93%
80%
70%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Quantiphi Analytics Solutions Private Limited Benefits

Submitted by Company
Health & Wellness Collaboration
Health Insurance
Sabbaticals & Personal Time Off
Education Assistance
Books & Reading Collaboration
Group Term Life & Group Personal Accident Insurance +5 more
Submitted by Employees
Work From Home
Health Insurance
Job Training
Cafeteria
Free Food
Soft Skill Training +6 more
View more benefits

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Quantiphi Analytics Solutions Private Limited Mumbai Office Location

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Mumbai, Maharashtra Office
C-Wing, Level 2, Eureka Towers, Mindspace, W, Mumbai, Maharashtra 400064 Mumbai, Maharashtra
400064

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