Desktop Support Engineer

Must Have Skills / Primary Skills * *

• Desktop/Laptop/Thin client troubleshooting for Windows and Linux OS
• MS Outlook/Outlook Express/Thunderbird or any other email client support support
• Good understanding of Basic network support and troubleshooting Aware of basic corporate infrastructure concepts like AD, DNS, DHCP, WiFi, RDP, AV, VM (Citrix/VMware/Nutanix/Citrix), MDM, Backup, VLAN, VPN, Proxy, FTP, File server, Firewall, Router, switch, DLP, Printer, Projector etc.
• Manage TAT and escalate ticket in time.
• Maintain the productivity and compete in team.
• Take ownership of task parallel and handle with accountability.
• Well equipped with hardware related calls for (Desktop/Laptop/Thin client)
• Other OS related troubleshooting, AD related troubleshooting etc.

JOB Description (please mention in details)

• Providing Desktop/Laptop/AV support and services both for software and hardware for an organizations employees.
• Should have excellent troubleshooting knowledge of Desktop/Laptop/Thin client/Virtual machines.
• Setting up of computers and software (On Approval from IT Manager) installation for various computer applications and programs.
• Identifying and solving any problems that affect computer operating systems
• Eng has to coordinate with user for assigned tickets, update in tool and close ticket after user confirmation on time.
• Eng shall identify issues related to network, servers, AD & AV and should coordinate proactively with respective team for resolution.
• Proactively Maintaining the Infra health (i.e. AV & patches).
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Troubleshooting and RCA of routine problems and maintenance of servers.
• Carry out Helpdesk activity assigned time to time, complete and report the same on specified time.
• Able to discuss challenges timely to over cum delay in activity.
• Should have good knowledge of issues related to Microsoft products like MS-Office, MS Outlook as well as Thunderbird.