Post Production/Application Support Lead (Banking)

QualityKiosk Technologies is Hiring a Post Production/Application Support Lead for Navi Mumbai Location.

Experience: 7+ Years

Must Have Skills:

• Production Support Lead (Should be managing a team of engineers)
• Should read daily logs, progress notes, incident reporting.
• Weekly/Monthly reporting.
• Hands on experience on Jira tools, SQL, Linux & API
• Experience in Banking Application.
• Should manage multiple client

Interested applicants please share your updated resume on tanvi.palwankar@qualitykiosk.com, with subject line as Application For Production/Application Support Lead.

Role & responsibilities

• Maintain required paperwork: daily logs, progress notes, incident reporting.
• Good Knowledge on SQL, API, and Linux
• Must have Banking domain knowledge
• Good understanding to read logs and provide analysis.
• Create weekly and monthly presentations and present to client for governance.
• Progress issues and provide relevant information for troubleshooting or for clarification
• Handle late night and weekend emergency support on as required
• Interaction with cross functional teams to resolve issue and provide permanent fix
• Diagnose and respond to customer support service call requests.
• Ensure change management process is followed and production change documentation follows.
• Ensure proper documentation for recordkeeping, change control, and configuration maintenance.
• Propose (and in some cases implement) solutions in a team setting, backed by compelling analysis).
• Select to-do tasks from a list to complete by due dates.
• Implement developed applications and provide customer support of applications.
• Knowledge on ITIL framework
• Possesses strong time management and collaboration skills.
• A critical thinker and problem solver.
• Use leadership skills to diagnose and assist with issues.
• Hands-on experience on tools like JIRA.
• Experience in taking interviews.
• SFDC experience good to have.