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38 Quality Monitoring Jobs in Mumbai

Quality Analyst || Mumbai

1-6 years

₹ 1.25 - 5L/yr

Thane, Goregaon, Mumbai

5 vacancies

Quality Analyst || Mumbai

Teleperformance

posted 5hr ago

Job Description

We are actively hiring!!!


Designation- Quality Analyst

Location- Malad / Thane

Shift- Rotational Shift (5 Days working with 2 rotational weekoffs) (including night shifts)


Preferred immediate joiner.


Roles and Responsibilities -

  • Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
  • Perform call calibration exercises to ensure consistency among team members' performance.
  • Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
  • Provide feedback to team members on their performance and suggest training or coaching where necessary.
  • Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

For more information kindly connect with -


Simran Rana - 9137514621


Employment Type: Full Time, Permanent

Read full job description

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What people at Teleperformance are saying

4.3
 Rating based on 971 Quality Analyst reviews

Likes

From my very call as an agent , I know I was part of somthing special Teleperformance provides ample opportunities for growth , particularly for freshers like myself

  • Salary - Excellent
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Read 971 Quality Analyst reviews

Quality Analyst salary at Teleperformance

reported by 2.8k employees
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₹1 L/yr - ₹7 L/yr
16% less than the average Quality Analyst Salary in India
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