Learning and Quality Manager

The Learning & Quality Manager is responsible for overseeing the development, implementation, and continuous improvement of learning and quality initiatives within the hotel. This role combines both employee training and development as well as ensuring that service quality standards are met across all departments.

Responsible for managing the hotels learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.

The Training Managers position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos

A little taste of your day-to-day:

Every day is different, but you ll mostly be: