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Operations Manager
Ihg Group
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
- Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
- Responding to guest complaints or concerns in a prompt and professional manner
- Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What We need from you:
- Bachelor s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
- Previous extended stay experience or experience in a hotel of similar size and complexity preferred
- Must speak fluent English
- Other languages preferred
A little taste of your day-to-day:
- Every day is different at IHG, but you ll mostly be:
- Working closely with your General Manager - while also occasionally acting up in their absence
- Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
- Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
- Responding to guest complaints or concerns in a prompt and professional manner
- Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What We need from you:
- Bachelor s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
- Previous extended stay experience or experience in a hotel of similar size and complexity preferred
- Must speak fluent English
Employment Type: Full Time, Permanent
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People are getting interviews at Ihg Group through
People are getting interviews through
(based on 23 Ihg Group interviews)
Referral
Company Website
Job Portal
Campus Placement
Walkin
Recruitment Consultant
34%
17%
13%
9%
9%
9%
9% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ihg Group are saying
Rating based on 1 Operations Manager
review
Anonymous · Back Office
in Jaipur
Likes
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( Awesome) Awesome like this
Read 1 reviewOperations Manager salary at Ihg Group
reported by
5
employees
with 4-10
years exp.
₹7.3
L/yr - ₹27
L/yr
56%
more
than the average Operations Manager Salary in India
View more details
What Ihg Group employees are saying about work life
based on 558 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ihg Group Benefits
View more benefits
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