Quality Management Support_Technical Expert

Roles & Responsibilities:

1. Quality Assurance and Control:

o Develop and implement quality assurance policies and procedures.

o Conduct regular inspections and audits to ensure compliance with quality standards.

o Analyze quality data and metrics to identify trends and areas for improvement.

 2. Standards Development:

o Establish quality standards and benchmarks in line with industry regulations and best practices.

o Collaborate with cross-functional teams to develop and refine quality standards.

3. Process Improvement:

o Identify opportunities for process improvements to enhance product quality and operational efficiency.

o Lead continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Total Quality Management (TQM).

 4. Documentation and Reporting:

o Maintain accurate records of quality inspections, audits, and corrective actions.

o Prepare and present quality reports to management and stakeholders.

5. Problem Solving:

o Investigate quality issues and non-conformities, determining root causes and implementing corrective actions.

o Facilitate problem-solving sessions and quality improvement projects.

o Stay updated on changes in regulations and quality standards that may impact the organization.

6. Customer Focus:

o Gather and analyze customer feedback to assess product quality and satisfaction.

o Work with customer service teams to address quality-related customer complaints and concerns.

7. Risk Management:

o Identify potential risks related to quality and develop mitigation strategies.

o Conduct risk assessments and implement quality control measures to minimize risks.
Required skills: Quality Management Systems (QMS): Deep understanding of QMS principles, standards and their implementation. This includes document control, audit management. Quality Tools and Techniques: Proficiency in using various quality tools, including

:o Statistical Process Control (SPC): Control charts, process capability analysis, sampling plans.

 o Root Cause Analysis (RCA): Fishbone diagrams, 5 Whys, fault tree analysis, and other problem-solving methodologies.

 o Failure Mode and Effects Analysis (FMEA): Identifying potential failures and their impact.

o Product/Process Knowledge: Familiarity with the product development lifecycle and the manufacturing processes involved