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Accenture

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3.8

based on 56.7k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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3 Accenture Quality Auditing Analyst Jobs

Quality Auditing Analyst

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 56.7k Reviews

3-5 years

₹ 6 - 6.64L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Quality Auditing Analyst

Accenture

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Quality Assurance Orcale Quality Control AutoCAD Auditing

+ 13 more

Job Description



Skill required: Trust & Safety - Quality Management

Designation: Quality Auditing Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years


  • What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Activeparticipation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collectivewell-being.

    What are we looking for? As a Quality Auditor, you will be
  • Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality.
  • Need to enforce the defined policy guidelines for all workflows assigned under Content Moderation scope.
  • Need to ensure timely Quality insights are shared to drive process improvements
  • Should ensure timely feedback and individual performance development is tracked and reported
  • Should work with core Operations Team and drive over all quality standards defined as per the processNote- The reviewed/audited content could be sensitive or of graphic nature
  • Assess the quality of analysts on the project
  • Meet volume and quality targets for all quality assurance audits
  • Develop and maintain knowledge of client and their business needs processes
  • Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements
  • Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings
  • Participate in Process Calibration sessions with Clients and Cross Vendor
  • Take accountability for effectively handling escalations
  • Identify root causes for business related issues and recommend solutions to improve overall client satisfaction
  • Assist with monitoring and tracking incidents to ensure timely resolution
  • Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance

    Roles and Responsibilities:
  • Content Moderation:Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.
  • Communication Skills:Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.
  • Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs.
  • Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest ofclient policies
  • Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis
  • Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.
  • Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.

     Qualifications 

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Quality Auditing Analyst roles with real interview advice

    What Quality Auditing Analyst at Accenture are saying

    3.1
     Rating based on 23 Quality Auditing Analyst reviews

    Likes

    Accenture provide a lot of learning opportunities

    • Skill development - Good
    Dislikes

    As a company keeping employees work Life balance is not achieved

    • Salary - Bad
      • +5 more
    Read 23 Quality Auditing Analyst reviews

    Quality Auditing Analyst salary at Accenture

    reported by 247 employees with 3-8 years exp.
    ₹3.2 L/yr - ₹9.5 L/yr
    6% more than the average Quality Auditing Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.7k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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