2 Sutherland Global Services Quality Analyst Jobs

Responsibilities

• Executing data entry/maintenance within the systems
• Navigating freight movement applications and production systems and obtain appropriate information
• Following decision trees to identify relevant data/next steps for processing
• Managing exceptions per prescribed escalation paths
• Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.
• Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.
• Meet or exceed expectations set for daily transaction productivity and quality measures.

Requirements

• Read & comprehend English.
• Quick learner and ability to work in a fast-paced environment and SLA-driven.
• Excellent communication skills and attention to detail and accuracy.
• Multi-task by navigating through multiple applications with dual monitors.
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.

Advantage

• Customs Brokerage and Freight Forwarding knowledge.
• Knowledge of Supply Chain, Logistics, or International Business
• Smart with technology (EDI, Web Applications, Microsoft Apps)
• Good communicator and prioritization.
• Problem solving skills.

Schedule:

• Night / Rotational Shifts