Quality Analyst - BPO (Navi Mumbai) 25K Inhand Need immediate Joiner

Salary- 25K Inhand

Location- Manape (Navi Mumbai)

Note : Immediate joiner can apply only

Job Description

• Quality analyst of BPO industry who can listen to the agents calls and share feedback.
• Must be a graduate or higher.
• Speak, read and write in Hindi, Punjabi and English.
• Able to communicate confidently and politely, with good speaking skills.
• Experience of at least 2 years as quality assurance.
• Experience/ knowledge of Bank's products & processes.
• Effective problem solving and decisionmaking skills
• Complete knowledge of Bank's products & processes.
• Experience in coaching and developing skills of people.

Required Skill Set:

Should be known to quality parameters. Should be 7QC tools, Call calibrations, and evaluations. Should have strong oral & written English skills. Excellent problem-solving and issue resolution. Good analytical Skills.

Thanks,

HR Ambi, 9310751781