Business operations Analyst, Senor

Job Area: Operations Group, Operations Group > Business Operations

General Summary:

Provides operational support based on knowledge of relevant business systems, products, processes, and procedures and supports operational activities for business growth. Contributes to and updates plans and monitors, collects, and analyzes program/product metrics (e.g., forecasts, budgets, demands, KPIs). Establishes market baselines and contributes to forecasting analyses, processes, and reports, and addresses supply/demand related issues. Contributes to pricing execution and resolves pricing and rebate issues. Formally presents and communicates key metrics and findings.

Minimum Qualifications:

Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 4+ years of business operations or related experience.

OR
Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 6+ years of business operations or related experience.

About GBFS Team:The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities- Forecasting and pipeline health check, reporting and analysis, sales process optimization, cross functional collaboration, bill of materials, shipment planning.

General Job Summary:The role is responsible for internal support to HQ, Sales Teams and customer service to enabling them in facing any issues or update them using Salesforce tool and provide world-class support regarding Qualcomms products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal support throughout the organization. Responsibilities include, but not limited to the following activities:

Job description

:

Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage

Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions

Effectively and quickly adapts to new systems, processes, and policies

Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions. Be results oriented with great attention to detail

Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions

Must have demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings

Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects

Education/Experience

:

Requires minimum 8+ years related experience in Business Operations / Sales Operations Service back office in a technology-oriented industry. Semiconductor industry preferred.

Excellent in managing ERP systems and advanced excel, VBA.

Experience in process reviewer and leading team.

Masters degree in business management / Analytics, Operations

Ability to focus on details, multitasking, Process reviewer of activities timely with quality output.

Planning & prioritization of work assigned.

Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc.

Flexible for evening calls (8PM- 11PM IST) for HQ reviews and transition calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed

Strong analytical, problem solving and conceptual skills.

Strong written and verbal communication skills.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.