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Qualcomm

Compare

3.8

based on 973 Reviews

Video summary

688 Qualcomm Jobs

Software Asset Admin

Qualcomm india pvt ltd.

3.8

based on 973 Reviews

2-5 years

Hyderabad / Secunderabad

Software Asset Admin

Qualcomm

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce SFDC Linux Administration Linux System Administration Servicenow Apex

+ 2 more

Job Description

General Summary:

Job Overview
The IT Software Asset Management Team is responsible for managing and maintaining the lifecycle of licensed software for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires:

Job Description:

Facilitate the business needs for ongoing software support and upgrade on selected products by ensuring that maintenance, support, and upgrade protection are managed in advance of their expiration

Maintain Qualcomm-owned software assets in Service Now (SN)Flexera tool

Fulfill requests for standard catalog software requested via the Service Now ticketing system

Centralized asset information: Create, update, issue and reclaim software licenses to end users via the Service Now asset tracking system

Engage directly with software vendors to acquire quotes for new software purchases, upgrades, maintenance renewals, and license usage questions/clarification

Validate and fulfill requests for non-standard software requested via the Service Now ticketing system

Distribute software + Entitle software licenses based on established contracts and license usage rules

Support Qualcomm Global needs from the centralized SWAM Team and assist in 24/5 shifts

Assist licensed users in getting their software installed onto their new machines

Problem solve and troubleshoot software related issues and arrange support from publishers

Perform required steps to process large maintenance for volume licenses

Support license management for acquisition and divestiture events

Requires EULA review and interpretation for non-standard software requests to ensure compliance

Ensure to meet company compliance standards for each new, transfer, reassign, and re-install software request

Answer questions and assist with escalation issues via phone from Tier 1 support help desk

Process escalations and questions from Tier 1 support via Incident ticket in Service Now

Meet internally imposed SLAs and deadlines

Recognize opportunities for improvement, correctly identify and rank the urgency of issues/requests, accept ownership of problems, and take appropriate and effective steps to remedy

Troubleshoot, correct, or escalate issues resulting from an automated process

Create Software Usage reports for effective license usage status and work on avoiding compliance issues

Responsible for managing and maintaining the lifecycle of licensed software.

Assist and Participate in software publisher audits

Company term large renewals to close within the timelines from Source to till Pay

Control software compliance and work to be compliant with the license usage terms

Processing invoices for payment process and coordinating with accounts team till payment release

Participate in SWAM projects and support other service groups.

Employment Type: Full Time, Permanent

Read full job description

Qualcomm Interview Questions & Tips

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What people at Qualcomm are saying

Asset Administrator salary at Qualcomm

reported by 2 employees with 5-6 years exp.

₹5.4 L/yr - ₹6.9 L/yr

67% more than the average Asset Administrator Salary in India

View more details

What Qualcomm employees are saying about work life

based on 973 employees

84%

93%

78%

96%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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2d ago·via naukri.com

Software Asset Admin

Qualcomm india pvt ltd.

Job Role Insights

Job Description

Qualcomm Interview Questions & Tips

Top Qualcomm Asset Administrator Interview Questions

What people at Qualcomm are saying

Asset Administrator salary at Qualcomm

What Qualcomm employees are saying about work life

Qualcomm Benefits

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