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IT Help Desk /Technical Help Desk
Qtek Systems
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls
- They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email
- Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level
- Responsible for managing the request life-cycle, including closure and verification
- Responsible for coordinating second-line and third party (vendor)support groups
- Responsible for closing interactions after confirmation with the Customer
- Should be flexible with week offs and timings (shift can be anytime between 730AM to 8PM and on any day Mon to Sunday)
- Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills
- Qualification B.Tech preferable
Employment Type: Full Time, Permanent
Read full job description What people at Qtek Systems are saying
What Qtek Systems employees are saying about work life
based on 5 employees
Strict (9am - 6pm)
Monday to Friday
Within city
Day Shift
Qtek Systems Benefits
Soft Skill Training 
Work From Home 
Team Outings 
Education Assistance 
Health Insurance 
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