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Engaged Employer

QnQ Healthcare

Compare

4.4

based on 12 Reviews

18 QnQ Healthcare Jobs

Cluster Head

QnQ healthcare Pvt Ltd

4.4

based on 12 Reviews

11-15 years

Chennai

1 vacancy

Cluster Head

QnQ Healthcare

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Supply Chain Management Operations Procurement Retail Compliance

+ 2 more

Job Description

Jobdesc:\

\ Job Title: Cluster Head Retail Pharmacy\ \

\ Locations: Chennai North, Madurai, Erode\ \

\ Department: Retail Pharmacy Operations\ \

\ Experience: 5+ years in cluster or area management in retail pharmacy operations.\ \

\ Job Summary:The Cluster Head for Retail Pharmacy will oversee the operations of multiple pharmacy outlets within the assigned cluster, focusing on Chennai North, Madurai, and Erode. This role ensures operational excellence, regulatory compliance, achievement of sales targets, and exceptional customer service. The ideal candidate should have substantial experience in retail pharmacy operations and a demonstrated ability to manage and motivate teams.\ \

\ Key Responsibilities:\ \

\ \ Operational Management:\ \ \

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\ Oversee day-to-day operations across pharmacy outlets in Chennai North, Madurai, and Erode.\ \
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\ Ensure compliance with regulatory standards and organizational policies.\ \
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\ Monitor inventory levels, optimize procurement, and reduce wastage or stockouts.\ \
\

\ \ Team Leadership:\ \ \

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\ Lead, train, and support store managers and pharmacy staff across locations.\ \
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\ Conduct regular team reviews and performance appraisals.\ \
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\ Foster a high-performing, customer-focused team culture.\ \
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\ \ Sales and Revenue Management:\ \ \

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\ Achieve and exceed revenue and profitability goals for the cluster.\ \
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\ Analyze sales trends to identify growth opportunities and drive market penetration.\ \
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\ Collaborate with the marketing team to implement promotional strategies.\ \
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\ \ Customer Experience:\ \ \

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\ Ensure consistent delivery of high-quality service at all outlets.\ \
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\ Resolve escalated customer issues promptly and effectively.\ \
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\ Gather customer feedback to improve service quality.\ \
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\ \ Regulatory Compliance:\ \ \

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\ Ensure all outlets meet statutory pharmacy requirements, including prescription management and drug storage standards.\ \
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\ Liaise with local regulatory authorities as needed.\ \
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\ \ Reporting and Analysis:\ \ \

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\ Prepare and present reports on sales, inventory, compliance, and team performance.\ \
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\ Utilize data analytics to inform operational improvements.\ \
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\ Report key insights and performance metrics to senior management.\ \
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\ \ Collaboration and Coordination:\ \ \

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\ Work with cross-functional teams (e.g., Supply Chain, HR, Marketing) to ensure smooth operations.\ \
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\ Serve as a key communication bridge between outlets and head office.\ \
\

\ \ Qualifications:\ \ \

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\ Bachelor s degree in Pharmacy, Business Administration, or a related field. A postgraduate qualification is a plus.\ \
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\ At least 5 years of experience in managing retail pharmacy operations across multiple locations.\ \
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\ Strong understanding of pharmacy regulations and compliance.\ \
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\ Proven leadership skills with the ability to drive results.\ \
\

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