QBrainX - ServiceNow Solution Architect - ITOM/ITSM (7-12 yrs)

Role : ServiceNow Solution Architect

Experience Level : 7 years

Job Location : Remote / Coimbatore / Hyderabad

Job Summary :

ServiceNow Solution Architect plays a lead role in the delivery of ServiceNow Implementation projects and driving strategic transformation change of ITIL solution deployment. Responsible for the overall architecture, design, implementation, enhancements and integrity of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow platform within the enterprise. Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards. Effective communication skills, both verbal and written, are vital to success in the role. Understanding user requirements and being able to translate them into the technical solution that aligns with customer expectations, requires the ability to listen, interpret, strategize and communicate.

The Solution Architect brings architectural guidance, deep business acumen, along with product expertise, innovation, and knowledge capital to our customers and partners. This role requires a broad understanding of the ServiceNow platform, and ideally depth in understanding a complete Workflow of products (e.g. Technology Workflow) to allow the creation of multi-product solutions that integrate with the customer's enterprise architecture.

Responsibilities :

- Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, SACM (Service Asset and Configuration Management), Knowledge, Demand and Release Management modules within ServiceNow platform.

- Implement technology specific best practices and standards.

- Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.

- Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.

- Translates requirements into functional and technical requirements.

- Develop technical design documents.

- Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB, SACM and other modules.

- Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results.

- Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

- Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.

- Act as an authority on ServiceNow Expert Services project methodology and best practices, demonstrating the ability to tailor the methodology to meet the client's needs while preserving a structured process.

- Demonstrate high "Speed of Delivery" - being able to rapidly turnaround any deliverables for which they are responsible.

- Identify and pursue potential ServiceNow Expert Services opportunities at a customer, within and outside of the scope of work.

- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.

- Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.

- Create well-structured test plans and coordinate testing activities.

- Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.

- Lead ServiceNow upgrades planning and execution.

- Participate in the configuration of new applications or suites during planning, development, and roll out phases. Contribute to the strategic development of new platform customization, as needed, based on customer needs.

- Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.

- Strong leadership skills with the ability to lead assignments/teams and mentor others and build a team.

- Provide excellent customer service, leadership, communication, problem solving and decision making skills.

- Demonstrate strong prioritization, time management and organizational skills.

Position Requirements :

- Master's degree in Computer Science, Engineering, or other related fields

- Minimum 7 years of Industry experience

- Practical experience with agile methodologies/tools.

- Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business

- ITIL Foundation certification is MUST

- Minimum 4 years of ServiceNow Experience is MUST

- Minimum 2 implementations of ServiceNow experience in Must.

- Should have at least 1-2 version upgrades Experience.

- Knowledge of ITIL methodologies and processes is MUST.

- Extensive Service Now Administration Experience.

- Knowledge and hands-on experience with Java Script and AngularJS.

- Experience with advanced scripting in the ServiceNow platform in both client and server side including jelly scripting.

- Proficiency with HTML, CSS, XML.

- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, REST, LDAP, JDBC, ODBC.

- Proficiency in Requirement Gathering and ability to translate that into use cases for the technical team.

- Hands-on design, development and deployment experience with the ServiceNow platform

- Ongoing awareness of tools, techniques and best practices related to ServiceNow and IT Service Management.

- Ability to communicate effectively both verbally and in writing with both technical and non-technical staff.

- Strong attention to details.

- Ability to work well in a team oriented environment.