QA Engineer

About the team

Dialpad s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA teams primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role

As a QA Engineer - II, your role primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. Your responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams both internal and cross-functional.

This position reports to our QA Manager (in the US) and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.

What you ll do

• Ensure the seamless integration of Dialpad Products wih Work force Management software solutions.
• Collaborating with stakeholders to understand application requirements of new features, and user expectations.
• Identifying test scenarios, test cases, and test data to ensure maximum test coverage.
• Defining the scope of manual and automated testing based on the applications complexity and criticality.
• Executing Functional test cases and automated test cases for the Dialpad Web Application with the browser and the Desktop Native Application.
• Maintaining test cases and scripts within the Test Management System.
• Analyzing test results and investigating test failures to identify root causes and provide detailed reports.
• Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.

Skills you ll bring

• 3 to 6 years of qualitative Work Experience in Web Testing with a BS in Software Engineering, Computer Science, or any other related field.
• Strong technical competency and experience with desktop applications and understanding of the functional testing aspects.
• Solid understanding of Desktop app development, Application Software Desktop user interface guidelines/standards.
• An absolute must is the ability to convey and document test cases and execute them.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work on multiple simultaneous projects/initiatives.
• Experience in working with Work Force Management is a plus.
• Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.