Lead Operations Program Manager

What We re All About :

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special

Q2 is seeking a Lead Operations Program Manager for our Strategic Operations Team. In this role, youll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role.

To ensure success as a Lead Operations Program Manager running tracks on transitions, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible. A top-notch Program Manager in this role is expected to demonstrate mastery of the processes like Transition, Biz Operations to minimize any associated costs or risks.

RESPONSIBILITIES:

Data Analysis and Reporting:

• Collect, analyze, and interpret operational data to identify trends and areas for improvement.
• Develop and maintain reports and dashboards to track key performance indicators (KPIs).
• Present findings and recommendations to management through clear and concise reports.
• Should be able to understand and design What-if models for project PL and resource allocations

Process Improvement:

• Evaluate existing operational processes and identify opportunities for improvement.
• Develop and implement process improvement strategies to increase efficiency and reduce costs.
• Collaborate with cross-functional teams to implement changes and monitor their impact.

Project Management:

• Assist in planning and executing operational projects.
• Track project progress, identify potential issues, and ensure timely completion of milestones.
• Coordinate with stakeholders to ensure project objectives are met.
• Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.
• Generate reports dashboard related to Program health considering cost, efficiency, timelines etc

Bachelors or masters degree in related field or equivalent experience

8+ years of experience with a Bachelors degree or 5+ years of experience with a Masters degree in a similar role

Project Management Methodology exposure preferred (PMP or PMI)

Strong analytical and problem-solving skills

Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint

Good hands-on experience of MS Visio, Lucid charts etc.

Exposure to Jira, Salesforce, Qualtrics, PowerBI etc

Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.

Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.

Capable of assessing project risks and related mitigation steps.

Client first attitude and commitment to satisfaction

Strong written and verbal communication skills

Excellent people and teamwork skills.

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.

Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.

Financial Services and enterprise software experience preferred.

This position requires fluent written and oral communication in English.

Health Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development Mentoring Programs

• Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering Company Philanthropy Programs

• Employee Peer Recognition Programs - You Earned it

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.