Customer Success Operations Manager, EMEA

Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.

• Manage account setup and maintain accounts on the PubMatic system.
• Ensure on-time execution of technical integrations and deliver service excellence during implementation.
• Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients.
• Keeping multiple support systems updated (e.g. Salesforce, JIRA, Zendesk etc).
• Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
• Generate and interpret reporting that will yield competitive insights for our clients.
• Work closely with internal and external customers to ensure higher returns for end customer.
• This role is to provide additional support to EMEA regional accounts.