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Operations Engineer - Technical Escalations (On Contract)
PubMatic
posted 1d ago
The Technical Escalations Operations Engineer will be vital in collaborating with the Client Operations, Product, and Core Development Teams in Engineering. This role involves continuous monitoring of the JIRA Queue for incoming Service Requests, Bugs, Troubleshooting issues, or Raw Data Requests while maintaining response and resolution Service Level Agreements (SLAs). The primary goal is to acquire deep product knowledge, enabling swift issue resolution and effective communication with the Engineering team and CS. Strong communication skills are essential for seamless information propagation.
Technical Skills Required:
Experience:
This role is open to candidates with 0-1 years of experience, making it suitable for freshers.
Qualifications:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days in office and 2 days working remotely) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when were back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we dont just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Employment Type: Full Time, Permanent
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