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Manager- Retail Service
Prudential plc
posted 1mon ago
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Flexible timing
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Job Description
Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience.
To partner us in this mission, we are looking for a talented
Manager- Retail Service
As a Lead, your typical week might include the following
- Look after servicing requests of customers reaching out through our Contact center
- Own the post-acquisition customer servicing journey and work with Operations and Products team to ensure both business requirements and unit test are executed with efficacy
- Work with Contact Center lead to identify opportunities where digital servicing options can be promoted that will enable customers to receive instant service
- Be the advocate of digital servicing and encourage distributors and customers to drive engagement on such technology platforms at the same time act as a concierge to those segments that need support
- Implement exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor
- Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition
- Implement process controls to avoid any kind of regulatory, reputational or financial breaches
- Implement pre-emptive engagement opportunities for both customer and distributor thereby delivering superior experience opportunities
You could be the right candidate if you
- Have a bachelor s degree from a recognized institute
- Have solid foundation in Customer Service and Operations
- Have knowledge of Insurance products
- Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions
- Able to think on your feet to navigate through the ecosystem and deliver solutions
- Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process
- Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers.
- Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing
This could be the gig for you if you
- Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
- Thrive in environments that celebrate co-creation and collaboration.
- Are passionate about leveraging new age digital tools and technologies to transform customer experience.
- Like to work in a culture where everyone can see what others are doing
- Take help from others when stuck and encourage others when there are setbacks
- Have 4-7 years of total experience with at least 2+ years domain experience in insurance or banking.
- What can make you extra special if you
- Have demonstrable experience in improving customer experience through well managed operations
- Have walked extra mile in solving business problems by adopting offbeat path
- Have proven track record of succeeding in complex business environment and helping colleagues succeed as well
We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.
Location: Mumbai
Employment Type: Full Time, Permanent
Read full job description What people at Prudential plc are saying
Manager salary at Prudential plc
reported by
2
employees
with 6-9
years exp.
₹22.5
L/yr - ₹28.8
L/yr
60%
more
than the average Manager Salary in India
View more details
What Prudential plc employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Prudential plc Benefits
View more benefits
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