Prozo - Analytics Team Head - Proship D2C Freight Aggregation Business (4-10 yrs)

Role Overview:

- The Analytics Team Head will be responsible for leading the Proship D2C Freight Aggregation Business analytics function, overseeing a team of analysts operating in different sub-verticals such as merchant invoicing, dispute resolution, and sales pricing support.

- This role requires a data-driven approach, problem-solving mindset, and strong process optimization skills, along with the ability to collaborate with cross-functional teams to enhance operational efficiency.

Key Responsibilities:

Merchant Invoicing & P&L Analytics:

- Oversee merchant invoicing processes to ensure accurate billing and P&L validation for all Proship merchants.

- Work closely with the Proship Admin Team to resolve invoicing discrepancies.

- Develop and monitor automated reports on courier allocation adherence, P&L trends, and cost optimization.

Lead Tech-Ops Program Management Support:

- Act as the SPOC for technology support for operations, revenue, Key Account Management (KAM), and finance teams.

- Gain an in-depth understanding of the Proship technology system to diagnose, escalate, and help resolve tech-related issues affecting business functions.

- Work closely with the Proship Tech Team to test and validate solutions before deployment.

- Identify root causes of operational challenges and collaborate with tech teams to develop scalable solutions.

Handle key use cases such as:

- Pricing, zone, and TAT updates for merchants and couriers.

- Serviceability updates based on courier partner inputs.

- Status mismatches, recalculations, and manual order creation to resolve operational bottlenecks.

Merchant Invoicing & Dispute Management:

- Ensure timely and accurate resolution of merchant disputes related to invoicing and weight discrepancies.

- Standardize and enhance dispute resolution processes for faster and more efficient closures.

- Develop tracking mechanisms for dispute closure, weight discrepancy management, and merchant claims tracking.

- Oversee manual order processing, weight upload, and exception handling.

Pricing Support to Sales Team:

- Collaborate with the sales team to develop competitive merchant and courier pricing models for prospects while ensuring profitable conversion .

- Optimize courier invoicing and reconciliation processes with dispute resolution frameworks.

- Lead the courier claims and escalation tracking mechanisms to ensure fair financial reconciliation with logistics partners

Reporting, Insights & Execution Models for New Initiatives:

- Take ownership of reporting and generation of actionable insights for new initiatives inside the business team to ensure success.

- Lead formulation of execution models and dashboards to track progress and measure closure as per defined expectations.

- Work closely with leadership to identify performance gaps, trends, and process improvements through data-driven strategies.

- Ensure real-time data accessibility and visibility for key decision-makers.

Key Performance Indicators (KPIs):

- Merchant Invoicing Accuracy: Reduce invoicing errors, disputes, and weight discrepancies.

- Tech-Ops Issue Resolution Efficiency: Reduce turnaround time (TAT) for identifying and resolving tech-related issues.

- Merchant & Courier Pricing Optimization: Ensure competitive, profitable pricing models aligned with business strategy.

- Dispute Resolution Effectiveness: Reduce merchant-side invoice disputes and improve closure rates.

- Tech Support Response Time: Improve response time for troubleshooting and issue resolution across departments.

Skills & Experience Required:

- 5+ years of experience in logistics, analytics, finance - operations, or supply chain management.

- Strong analytical skills with expertise in Excel, SQL, or business intelligence tools.

- Experience in logistics aggregation, courier invoicing, and merchant invoicing preferred.

- Ability to collaborate cross-functionally with tech, finance, and sales teams.

- Strong understanding of technology systems and ability to troubleshoot operational issues.

- Proficiency in data-driven decision-making, dashboarding, and performance tracking.

- Prior experience in leading an analytics team across different functional verticals is a plus

Why Join Prozo?

- Be a part of India's leading D2C freight aggregation platform.

- Work at the intersection of technology, logistics, and analytics.

- Lead a high-impact team driving operational efficiency and financial success.