Quality Manager

Proxiio is a dynamic and innovative organization dedicated to providing legal solution globally. We pride ourselves on fostering an environment of continuous improvement and operational excellence. As we expand our operations, we are seeking a skilled Project Manager - Process Excellence to join our team and drive efficiency and effectiveness across our projects and organizational processes.

Job Description:

Overview: The Quality Manager- Legal Services plays a pivotal role in ensuring the adherence to project and organizational processes, managing scope creep, monitoring project financials, ensuring quality assurance, and promoting analytics-driven decision-making. Reporting directly to the Business Head, the incumbent will collaborate closely with cross-functional teams to streamline processes and optimize project outcomes.

Responsibilities:

1. Process Management:
• Develop implement, and maintain project management processes and procedures.
• Ensure compliance with established processes and standards throughout project lifecycles.
• Identify areas for process improvement and drive initiatives to enhance efficiency and effectiveness.
2. Scope and Financial Management:
• Engage with clients to understand project scope, execute an effort and cost estimate exercise, monitor project scope and budget on day to day basis to prevent and address scope creep / cost escalation.
• Track project financials, including budgeting, forecasting, and cost control measures.
• Collaborate with leadership and project teams to ensure timeline and financial targets are met.
3. Quality Assurance:
• Establish and enforce quality assurance standards for project deliverables.
• Conduct regular reviews to ensure projects are run with established processes and tools to ensure discipline and identify areas for improvement.
• Monitor project and individual level quality and recommend actions to address performance issues.
• Implement corrective actions to address quality issues and ensure continuous improvement.
4. Analytics and Data-driven Decision Making:
• Collect, analyze, and interpret project data and metrics to drive decision-making.
• Provide insights and recommendations based on data analysis to optimize project performance.
• Foster a culture of fact-based decision-making within project teams and the organization.

Qualifications:

• Experience in legal services industry is preferred.
• Bachelor's degree in Law, Engineering
• 7-10 years of proven experience in delivery management, project management, process improvement, or related fields.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Proficiency in MS office suite is a must. Advance skills in MS excel and Client ready presentations.
• Excellent analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Certification in Project Management (PMP) or Lean Six Sigma is highly desirable.