C/C++ with Telephony

Role & responsibilities :

10+ years experience in software development including 10+ years designing, building, and managing high-scale, mission-critical real-time production systems • Strong proficiency in C/C++, .Net and Azure • Proven experience with architectural design patterns • Good understanding of contact center operations including ACD, IVR, and CRM integration • Strong knowledge in recording solutions like livevox/verint/NICE/RingCentral • Hands on experience with SIP, SDP, RTP, CSTA/TSAPI and NATS • Hands on experience with CTI (Computer Telephony Integration) • Advanced knowledge of packet capture, dissection and protocol decoding • Experience with SSL/TLS decryption • Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows • Strong coding skills with an eye for using the right algorithms and data structures • Excellent troubleshooting, analytical and decision-making skills • Ability to lead, partner, and collaborate cross functionally across an engineering organization using AGILE processes • Bachelors or masters degree in engineering, Computer Science or equivalent experience

Preferred candidate profile

Associate Engineering Manager This role will be responsible to deliver to the roadmap, working closely with developers and QA’s working on new technologies. This role will be instrumental in supporting Provana Products and added value to the new clients and partners by offering various futuristic solutions. The Engineering Manager will enhance the product by introducing innovative features and functionalities.

Perks and benefits