Network Operation Manager - Routing & Switching (12-15 yrs)

Job Description :

- Network SRE Resolution is responsible for Maintaining and supporting the global network infrastructure.

- Troubleshooting, resolving incidents, providing RCA and recommendation to clients.

- Engage and work with multiple carriers and hardware vendors.

- Execute break fix changes to remediate hardware failure to normalize the environment.

- Complete ownership of remediation/Mitigation of Sev1, Sev2 and Critical Sev3 incidents and client escalations.

Job Description :

- Production Support.

- Diagnose and resolve network issues, including hardware failures, configuration errors, and connectivity problems.

- Monitor the health and performance of the global network infrastructure.

- Engage with carriers and vendors to troubleshoot issues and escalate complex situations.

- Implement break-fix solutions to minimize downtime and impact to the environment.

- Manage the product lifecycle of the network infrastructure, ensuring both internal and external connectivity.

- Own resolution of Sev1, Sev2, and critical Sev3 incidents, as well as client escalations.

- Cultivate deep understanding of core network principles to maintain a stable and secure global network.

- Possess in-depth knowledge of network equipment like routers, switches, firewalls, proxies, VPNs, load balancers, IPS/IDS systems.

- Apply expertise to quickly resolve issues in sensitive environments like trading floors, core networks, DMZs, B2B networks, and client/vendor zones.

- Lead technical escalations and contribute to team skill development in critical areas like DDoS protection and Tier 1 application flow.

- Participate in network automation initiatives and contribute to efficiency improvements.

- Familiarity with Python or Java programming and Git workflows.

- Collaboration and Communication.

- Partner with other engineering teams on technical discussions, product development lifecycle activities, and device certification processes.

- Provide technical guidance and mentor junior team members on new technologies and processes.

- Clearly document root cause analyses and post-mortems for senior management review.

- Upkeep of accurate network diagrams, inventory, and other documentation.

- Utilize a broad range of networking technologies and protocols, including TCP/IP, network management tools, Pcap Analysis, Fidler.

Basic Qualification :

- Bachelor's degree in computer science, Networking, or a related field.

- Minimum 12+ years of experience in network engineering.

- Proven experience in troubleshooting and resolving complex network issues using like Wireshark, Fidler, Splunk etc.

- In-depth understanding of core network principles, routing protocols, and network security concepts.

- Experience managing network equipment from leading vendors like Cisco, Juniper, Broadcom, Citrix, Palo Alto, and Zscaler (or similar).

- Excellent communication, collaboration, and problem-solving skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong analytical and critical thinking skills.

- A passion for continuous learning and staying up-to-date with the latest networking technologies.

- This job requires individual to work on one or both weekends (Saturday & Sunday) as part of the shift assignment.

- Experience working in ITIL framework.

Additional Qualification :

- Experience working in the finance industry and an enterprise network.

- Experience automating Network functions is a plus.