Collection Executive

Job Description:

Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

• Handle collections for the assigned area/BKT/Portfolio and achieve targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure daily visits on cases within the TAT defined.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters.
• Ensure probable flow forward cases are highlighted to supervisor/s in a timely manner.
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting.
• Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company

Skill sets :

• Good Communication skills
• Basic Excel.
• Knowledge of Local territory is must have.
  
  Qualification:
  
• Graduation preferred.

Experience

• Exposure to LAP and Unsecured Business Loan is a must.
• Should have atleast 1 to 2 years experience in collections with a Mid Size NBFC/Bank or 5 years plus experience if working with a Vendor.