Sales Team Lead

Job description

Job Title: Telesales Team Leader
Location: RR Nagar, Bangalore
Salary: ₹30,000 - ₹40,000 per month
Experience: Minimum 2-3 years in telesales or team leadership
Shift Type: Rotational Shifts

Job Description:

We are looking for a highly motivated and experienced Telesales Team Leader to join our team in RR Nagar, Bangalore. This role requires a proactive leader with strong telesales experience, leadership skills, and proficiency in CRM software and advanced Excel functionalities. You will be responsible for managing a telesales team, achieving sales targets, and ensuring the team's performance meets organizational goals. The position involves working in rotational shifts to accommodate different time zones and client requirements.

Key Responsibilities:

• Team Leadership & Supervision:
• Lead, manage, and motivate a team of telesales executives to achieve daily, weekly, and monthly sales targets.
• Provide ongoing coaching and performance feedback to improve sales skills, customer handling, and product knowledge.
• Conduct regular team meetings, performance reviews, and one-on-one sessions to discuss targets, challenges, and growth opportunities.
• Monitor call performance, conversion rates, and overall productivity, ensuring the team is aligned with company goals.
• Sales Management & Performance Tracking:
• Set clear sales targets for the team, track progress, and analyze results.
• Identify opportunities for improving sales conversion and customer engagement.
• Analyze team and individual performance data to identify training needs and process improvements.
• Implement and oversee strategies for meeting sales KPIs and driving team success.
• CRM Software Utilization:
• Oversee the proper use of CRM software (Salesforce, Zoho, HubSpot, etc.) to track leads, customer interactions, and sales activities.
• Ensure the CRM system is accurately updated with relevant customer information, ensuring seamless communication between team members and departments.
• Generate and interpret CRM reports to monitor sales pipeline health and team performance.
• Excel & Data Analysis:
• Use Excel (VLOOKUP, pivot tables, and advanced data analysis functions) to track and analyze sales data, team performance, and customer trends.
• Prepare and present daily, weekly, and monthly performance reports for upper management.
• Manage and maintain accurate Excel sheets for sales tracking, reporting, and forecasting.
• Training & Development:
• Conduct regular training sessions on telesales techniques, CRM usage, product knowledge, and communication skills.
• Foster a collaborative and high-energy team culture focused on results and continuous learning.

Requirements:

• Experience:
• Minimum 2-3 years of experience in telesales with at least 1 year in a leadership or supervisory role.
• Proven track record of leading a telesales team to meet or exceed targets.
• Experience working with CRM systems (Salesforce, Zoho, HubSpot, or similar) and advanced Excel (VLOOKUP, pivot tables).
• Skills & Competencies:
• Strong leadership and team management skills.
• Excellent communication skills (both verbal and written).
• Proficiency in using CRM tools for lead management and sales tracking.
• High level of comfort with data analysis in Excel (e.g., VLOOKUP, pivot tables, advanced formulas).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving and decision-making abilities.
• Ability to work in rotational shifts to meet the demands of the business.
• Educational Qualification:
• Bachelors degree or equivalent experience in a relevant field.

How to Apply:

SEND YOUR CV - 8310135516

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person