Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by ProProfs Team. If you also belong to the team, you can get access from here

ProProfs Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

8 ProProfs Jobs

Onboarding and Customer Success / Account Management Executive

2-5 years

Noida, Ghaziabad, Delhi/Ncr

1 vacancy

Onboarding and Customer Success / Account Management Executive

ProProfs

posted 17d ago

Job Description

Customer Support/Onboarding and Customer Success responsibilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share
  • Develop a trusted advisor relationship with key accounts, customer stakeholders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Be responsible for customer onboarding, account management, product adoption, account growth and account success
  • Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product.
  • Develop and maintain and grow customer relationships with the customers.
  • Maintain up-to-date knowledge of ProProfs products, features and processes
  • Provide answers to (technical/non technical) questions
  • Shall be involved in end to end support of various SAAS products to medium - large organizations
  • Responsible for keeping current clients delighted and delivering exceptional client service on a day-to-day basis
  • Work within the SLAs and strict timelines
  • Spearhead the growth & adoption of ProProfs, and to be an evangelist for ProProfs

Work Timings: US timings (East Coast, Central, and West Coast)

5:30 pm to 02:30 am IST

Location: Noida - Hybrid (3 days a week from office)


NOTE: ONLY MALE CANDIDATE CAN APPLY


Employment Type: Full Time, Permanent

Read full job description

Prepare for Account Management Executive roles with real interview advice

What people at ProProfs are saying

Account Management Executive salary at ProProfs

reported by 1 employee with 5 years exp.
₹5.1 L/yr - ₹6.5 L/yr
41% more than the average Account Management Executive Salary in India
View more details

What ProProfs employees are saying about work life

based on 97 employees
80%
94%
80%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ProProfs Benefits

Submitted by Company
Cafeteria
Work From Home
Submitted by Employees
Work From Home
Cafeteria
Free Transport
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

Compare ProProfs with

Freshworks

3.5
Compare

Zoho

4.3
Compare

MindTickle

2.8
Compare

InMobi

3.5
Compare

Druva

3.7
Compare

CleverTap

3.6
Compare

Postman

3.6
Compare

Chargebee

3.9
Compare

Unacademy

3.0
Compare

BYJU'S

3.1
Compare

Aurigo

4.7
Compare

Peel-works

3.7
Compare

Prime Focus Technologies

3.4
Compare

Nowfloats Technologies

3.2
Compare

ZIGRAM

3.2
Compare

Yodlee

3.8
Compare

Algonomy

4.0
Compare

Fleetx.io

3.7
Compare

Fingent

4.4
Compare

Bravura Solutions

3.9
Compare

Similar Jobs for you

Account Management Specialist at MediaMint

Hyderabad / Secunderabad

2-6 Yrs

₹ 5-10 LPA

Customer Success Manager at Tracxn

Bangalore / Bengaluru

3-6 Yrs

₹ 5-13 LPA

Customer Success Manager at Tracxn

Bangalore / Bengaluru

3-6 Yrs

₹ 5-13 LPA

Customer Success Executive at Manipal Payment and Identity Solutions Limited

Chennai, Mumbai

2-4 Yrs

₹ 7-9 LPA

Executive at Volody Product INC

2-5 Yrs

Not Disclosed

Customer Success Manager at YourDOST

Delhi/Ncr

1-3 Yrs

₹ 6-8 LPA

Customer Success Executive at Jungleworks

Colombia, Egypt + 3

1-3 Yrs

₹ 5-7 LPA

Customer Success Executive at Manipal Technologies

Mangaluru, Udupi

4-8 Yrs

₹ 4.5-5 LPA

Customer Success Manager at Staizi India

Bangalore / Bengaluru

0-3 Yrs

₹ 3-6 LPA

Customer Success Associate at Radical Health-tech

Mumbai

1-6 Yrs

₹ 4.5-7 LPA

ProProfs Noida Office Location

View all
Noida, Uttar Pradesh Office
129-G, Trading Block, NSEZ, Phase-2, Noida, Uttar Pradesh 201305 Noida, Uttar Pradesh
201305

Onboarding and Customer Success / Account Management Executive

2-5 Yrs

Noida, Ghaziabad, Delhi/Ncr

17d ago·via naukri.com

Digital Marketing Associate/Executive

3-7 Yrs

Noida

1d ago·via naukri.com

Web Development Trainer

3-5 Yrs

Noida

4d ago·via naukri.com

Customer Support Executive

2-4 Yrs

Noida

17d ago·via naukri.com

Business Development Manager (SAAS)

5-8 Yrs

Noida, Gurgaon / Gurugram, Delhi/Ncr

23d ago·via naukri.com

Partnership Representative

5-10 Yrs

Noida, Gurgaon / Gurugram, Delhi/Ncr

23d ago·via naukri.com

Junior Content Writer

1-2 Yrs

Noida

25d ago·via naukri.com

Senior Executive - SEO

3-6 Yrs

Noida

25d ago·via naukri.com
write
Share an Interview